NT
Nathan T

1 reviews | Active since Sept 2018

31 Jan 2023, 16:21

False advertising

On Black Friday 2022 I took out a new contract with Vodacom and to this date my package is yet to be delivered.

Vodacom is using something that I can best describe as a type of "Stalingrad tactics" in order to tire me out and have me give up on my package.

First it was issues with RAM couriers and now with the super competent Vodacom team themselves.

After the Ram couriers issue I made numerous calls to Vodacom and had an array of different excuses from them.

The last excuse was "Your package is in our warehouse and you will receive communication from us about what we should do with your package" (i.e. re send it or cancel it). This was on the 3rd of January 2023 which is exactly four week ago, either the warehouse staff was given off the entire January or the advertising was false.

I have to say at his point that each time the consultants were very nice, however this unfortunately is where it stops.

If you do not wish to give a certain product at a certain price DO NOT ADVERTISE IT AS SUCH!!!

0
Replies (1)
Vodacom
Vodacom's reply01 Feb 2023, 09:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team