RK
Ruwaida K

1 reviews | Active since Jun 2011

26 Jan 2021, 13:28

FALSE ADVERTISING

SO I CALLED INTO VODACOM TO APPLY FOR THE SAMSUNG TABLET DEAL , 2 TABLETS FOR R199 , I WAS TRANSFERRED TO *** WHERE I SPOKE TO THE MOST OBNOXIOUS PERSON NAME KHOSI . HE RUDELY SAID THE DEAL HAS BEEN DISCONTINUED WHEN ASKED WHY THEY STILL ADVERTISING HE ABRUPTLY ANSWERED THIS IS A MARKETING ISSUES , I THEN GO ON TO ASK FOR A TEAM LEADER OR MANAGER AND HE REFUSES SAYING EXACTLY THIS " NO I WONT TRANSFER YOU TO MY TEAM LEADER " IN A LOUD HARSH TONE . WHAT HAPPENED TO CUSTOMER SERVICE . WHY IS VODACOM ADVERTISING DEALS ON FACEBOOK THAT ARE NO LONGER AVAILABLE TO CONSUMERS . THIS IS FALSE ADVERTISING AND VODACOM CANNOT GET AWAY WITH SUCH . THIS DEAL HAS TO BE GIVEN TO ME AT THE VERY SAME PRICE AND OPTION PLAN AS ADVERTISED .MANY OTHER CONSUMERS ARE EXPERIENCING THE SAME WITH VODACOM . THIS IS APPALLING AND CANNOT BE LEFT TO SLIDE . WHERE IS THE COMMON DECENCY FROM THE CALL CENTRE AGENTS AS WELL . AND THEY SAY TREAT YOUR CUSTOMER FAIRLY , WHERE IS THAT FROM VODACOM

0
Replies (2)
Vodacom
Vodacom's reply26 Jan 2021, 14:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RK
Ruwaida K's update02 Feb 2021, 13:53
Reviewer Update
The matter has still not been resolved and I was not called as promised above , I will be logging a ombudsman complaint as this is false advertising , you cannot advertise a product which has expired and claim it was a limited period but still advertise on social media platforms . That is misleading and customers are being **** to in a sense by Vodacom . Consumers cant be casually told it expired but the adverts are still being posted and not removed . no communication to the customer or even offering me a deal similar to that ,I have been a vodacom client for over 10 years and all you ever get from vodacom is nothing but bad customer service