PB
Phillippa B

1 reviews | Active since Aug 2012

09 Sept 2016, 08:57

False advertising, data not given

<p>In October 2014 I took out a contract for an s5. There was a 24 month incentive of 1 Gig a month.</p> <p> </p> <p>Vodacom offered me the chance to upgrade my contract which I did in July this year. But my incentive promo packqage has not been carried over.</p> <p> </p> <p>I find this unacceptable, as I took the S5 contract on the condition that I would receive the full 24 months promo. This promo should hqave carried on to the end of this year October.</p> <p> </p> <p>I phoned to try and get the problem rectified, and have had no response - only a promise of 2 call backs.</p>

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Replies (1)
Vodacom
Vodacom's reply09 Sept 2016, 09:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,