WH
Warren H

1 reviews | Active since Jul 2010

09 Sept 2015, 16:25

False Advertising - Data Contract incl Hard Drive

It seems to me that Vodacom advertised a deal, and then reneged for some reason. How can you advertise a deal and then not send stock to your stores? This goes against the spirit of the Consumer Protection Act. Honour your commitments - don't change the rules half-way! <br> <br> Last month Vodacom ran a special for a data contract:<br> - Contract Deal: R199 for 24 months <br> - Device: Vodaphone R216-Z Wifi Router (LTE)<br> - 3 GB per month (including 3 GB Night Owl (12am - 5am))<br> - Included a FREE 500GB Hard Drive! <br> <br> I went to Vodacom Shop in Pavilion twice to sign up a contract with my wife. On both occasions I was told that there was no stock. They were not prepared to complete the paperwork and inform me when stock came in. I phoned Vodacom in Pinecrest Centre, Pinetown and Vodacom in Liberty Mall, Pietermaritzburg. Both shops confirmed that they too could not honour the deal. <br> <br> I then tried to phone Vodacom's national online shop (***4). They vetted me and declined my application with no reasons. I asked the consultant to phone my wife the next day. This did not happen. <br> <br> When 6 September came, still no call, the deal had changed! I insist that the deal must be honoured.

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Replies (1)
Vodacom
Vodacom's reply09 Sept 2015, 17:27
Official
Hello WarrenHale,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM