False advertising covered with LIES

Vodacom contacted me to sell a dual contract to me. They offered me two phones for R284 per month. The offer sounded good and I agreed to take it. Initially when I agreed to take the contract, the lady I spoke to explained that the phones I will be receiving will BOTH be receiving 200 min, 200 SMSs, 650 MB data and R65 airtime per month. I asked the lady if the phones are dual sim and she confirmed that it was. When the activations department called me in order to confirm the delivery, the consultant informed me that the two sim cards will NOT be receiving the same deal, but instead the breakdown will be: • Sim 1: 200 min, 200 SMSs, 650 MB data • Sim 2: R65 airtime I decided to go through with the contract despite the fact that I will not be getting the deal that I initially agreed to. When the phones arrived, it was NOT dual sim! I decided to leave it as well. Then I waited one WEEK for Vodacom to activate my sim cards, despite the fact that they said activation will take 24 hours. When I took out the contract, I agreed to R284 per month. The first deduction from Vodacom amounted to a total of R350, which was not the amount that I agreed to. They also did not issue an invoice for this amount that they billed me. Yesterday I contacted them to enquire about my billing issue and the fact that they have not taken the debit order for June 2021. I would like to cancel my contract with Vodacom but they did not give that option when I spoke to a consultant today. I am extremely disappointed in this appalling service that Vodacom renders to hard working South Africans!