LO
LAUREN O
1 reviews | Active since Sept 2009
10 Dec 2019, 09:10
FALSE ADVERTISING
I took out a contract with Vodacom on Black Friday. The quotation I've received is not the same as what is charged on my invoice. They're charging me more for the devices than quoted. This is false advertising!! I would like you to please correct this immediately because I still need to pay for this contract for 24 months and there's no way I'm not going to pay what I was quoted. My quote no. was ***
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Replies (3)LO
LAUREN O's updateReviewer Update
10 Dec 2019, 10:51I've tried calling your call centre to see if I can be assisted by them and guess what. The lady I spoke to pretended not to hear me. I see it's becoming a norm in your industry. Management seriously to to deal with this problem!!!!! You guys have a bunch of useless people working for you. If they don't want to work, they should rather leave it to people who are willing to work.
LO
LAUREN O's update10 Dec 2019, 10:51
Reviewer Update
I've tried calling your call centre to see if I can be assisted by them and guess what. The lady I spoke to pretended not to hear me. I see it's becoming a norm in your industry. Management seriously to to deal with this problem!!!!! You guys have a bunch of useless people working for you. If they don't want to work, they should rather leave it to people who are willing to work.
Vodacom's replyOfficial
10 Dec 2019, 11:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2019, 11:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LO
LAUREN O's updateReviewer Update
30 Dec 2019, 09:20Until today, no one has called me back.
LO
LAUREN O's update30 Dec 2019, 09:20
Reviewer Update
Until today, no one has called me back.