ND
Nosi D

1 reviews | Active since May 2023

17 Nov 2023, 10:10

False advertising

I've never been disappointed in a service like I am with Vodacom. Purchased a phone at Ackermans Kenako mall, it was on Vodacom promotion that you buy a R29 Vodacom airtime and you get 16 gig data. Did I receive it ?? Hell no. Logded a complaint with the store and it was escalated with Vodacom and a representative from Vodacom named Ncedo Mjekula called and advised that he is aware of this problem and has escaled it to Unbranded Escalation Desk EC-1MF2-2TL2AP and gave me this reference. Been doing a follow up with him and have received no response from him. Vodacom should I discard this simcard?????

0
Replies (1)
Vodacom
Vodacom's reply17 Nov 2023, 12:27
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team