ND
Nosi D
1 reviews | Active since May 2023
17 Nov 2023, 10:10
False advertising
I've never been disappointed in a service like I am with Vodacom. Purchased a phone at Ackermans Kenako mall, it was on Vodacom promotion that you buy a R29 Vodacom airtime and you get 16 gig data. Did I receive it ?? Hell no. Logded a complaint with the store and it was escalated with Vodacom and a representative from Vodacom named Ncedo Mjekula called and advised that he is aware of this problem and has escaled it to Unbranded Escalation Desk EC-1MF2-2TL2AP and gave me this reference. Been doing a follow up with him and have received no response from him. Vodacom should I discard this simcard?????
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Replies (1)0
Replies (1)Vodacom's replyOfficial
17 Nov 2023, 12:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Nov 2023, 12:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
