PM
Pamela M

1 reviews | Active since Sept 2013

14 Jun 2023, 12:44

FALSE ADVERTISING

In May 2023 a sales person called me to offer me mobile data for my cell phone for R175. On delivery it was a fixed home gadget/data instead where I was now charged R332 a month. They recently debited me with R799. The sales person misrepresented the item and price and Vodacom refuses to cancel the contract until Ram collects the item. The contract is under cell phone number ***. I don't want them to deduct my money for an item I didn't order. IT WAS FALSE ADVERTISING and the sales person responsible must be held to account! you can reach me on *** Alternatively on ***.

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Replies (1)
Vodacom
Vodacom's reply14 Jun 2023, 13:52
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team