TK
Thamsanqa K
1 reviews | Active since Dec 2018
21 Dec 2018, 17:12
False advertising by Vodacom
Vodacom advertised an online promotion through their My Vodacom app for a Samsung A 6+ for R99 x24. On the 20th of December I app**** for this promotion and they said it is not available anymore, it was a promotion for Black friday, and now the phone is R399 a month. I asked then that Black Friday was a month ago, she just brushed me off saying she apologises. I tried in vain to have someone to listen to my problem. I think it is unfair for me as a customer because the price I see should be the price I pay, even now that promotion still reflects on their app
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Dec 2018, 10:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Dec 2018, 10:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Dec 2018, 10:46Dear Thamsanqa,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply22 Dec 2018, 10:46
Official
Dear Thamsanqa,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)