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Nelisiwe D

1 reviews | Active since Nov 2020

29 Apr 2025, 20:06

False advertising by Vodacom

I'm so disappointed with Vodacom, I took a contract with the lm in March 2024, I initially wanted a Samsung phone but the consultant convinced me that the Vivo Y28 is just as perfect and more, and yes I'm happy with the gadget, but the guy sold me false information, when took this contract I already had a another one that I'm paying for so when we spoke the total amount tha t we agreed on was R380, now 2 months down the line the amount changes to R697, when I enquire I was told that it is not the case this is the actual amount I need to pay... I am so livid because nobody is giving me proper explanation, Vodacom agents especially the contracts department are *****sters 😡😡.

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Replies (1)
Vodacom
Vodacom's reply30 Apr 2025, 07:40
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team