CM
Chris M

1 reviews | Active since May 2012

14 Sept 2021, 12:59

False Advertising!!!!

Vodacom 4u, advertised a Samsung Tab S7, but when I called and got a quote it was for a Samsung Tab S7 FE, and not the Samsung Tab S7. Both different models and very different specs. Both the agent and manager would not accept the fact that the models are different or that the online add was falsely advertising. I got told "they all Tab S7" as if that makes a difference. Then let me order the cheapest one and you send me the top of the range seeing they all Tab S7's. Advert says one model, but they actually selling a different model and wont admit they are in the wrong. I have logged a complaint with the Advertising Regulatory board as what they are doing is wrong and ******* and they tried to make me sound like the crazy one, when no one at the Mall of Africa Vodacom shops knows the difference between the models.

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Replies (1)
Vodacom
Vodacom's reply14 Sept 2021, 14:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team