1 reviews | Active since Mar 2017

10 May 2017, 07:11

False Advertising At Its Best!

<p>On Tuesday the 9th of May i purchased a 1gig bundle over 7 days. I dialled *111# and chose Promotions and chose 1gig data over 7 days for R79.00. Upon making my purchase i received an sma stating that i could only use it between 23H00 and 05H00. It did not state that on the option menu. I called the help centre and spole to 'Kagliso' who informed me that i had bought a Nightowl bundle when in fact i had not! I was then told to not ' twist his words or put words in his mouth'. He then put me through to his Supervisor who hung up on me!</p> <p> </p> <p>I DEMAND Vodacom reimburses my airtime or i will do ALOT more than hello peter you people! I have screenshots of the purchase which i am more than happy to pass on to management should you need the proof. I am alao more than happy to start a campaign on solial media against the ******* activities of you people! </p>

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Replies (2)
Vodacom
Vodacom's reply10 May 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update15 May 2017, 08:00
Reviewer Update

Vodacom has still not contacted me! As a result of this, i will now take to social media and all family contracts will be cancelled!