1 reviews | Active since Jan 2016
false advertising at its best
2 months ago i had 1 more month before my contract was due for an upgrade. i called into the customer service line, with the decision to cancel my contract. the consultant i spoke to was amazing and sold me a package called UChoose Flexi55. and it would cost me R39. nothing more. i was sceptic about something like this happening so repeatedly i asked him what the hidden costs were etc. (you guys record your calls have a listen ) he even sent me an email on the 5/11 confirming the quotation i had agreed on. this month is my 1st month for payment, and ive been debited over R200. When i called yesterday i got told that i am subscribed for sms's. (sms's which i dont even have- ive taken a screen shot) so im furious and annoyed. if i had known this i would of been better off canceling and leaving Vodacom like i wanted to! i have proof on email about the quotation i agreed to and i am not settling for anything more than i agreed on.
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
