EV
Elizabeth V

1 reviews | Active since Jan 2016

02 Jan 2016, 08:21

false advertising at its best

2 months ago i had 1 more month before my contract was due for an upgrade. i called into the customer service line, with the decision to cancel my contract. the consultant i spoke to was amazing and sold me a package called UChoose Flexi55. and it would cost me R39. nothing more. i was sceptic about something like this happening so repeatedly i asked him what the hidden costs were etc. (you guys record your calls have a listen ) he even sent me an email on the 5/11 confirming the quotation i had agreed on. this month is my 1st month for payment, and ive been debited over R200. When i called yesterday i got told that i am subscribed for sms's. (sms's which i dont even have- ive taken a screen shot) so im furious and annoyed. if i had known this i would of been better off canceling and leaving Vodacom like i wanted to! i have proof on email about the quotation i agreed to and i am not settling for anything more than i agreed on.

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2016, 10:34
Official
Hello EVLiz.90,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team