JM
Jen M

1 reviews | Active since Aug 2016

17 Jul 2021, 09:29

False advertising at customers expense

<div>Vodacom, I have had ENOUGH. I have been quiet and let you deal with it since the 8th of July, it's 8 days later. I upgraded my contract on the 7th, I have screengrabs of the entire process and ofcourse my upgrade confirmation email. What I ordered on the website is not the same as what I am being told I'm getting. So you basically trick customers into upgrading with amazing offers on the website and then use your wonderful disclaimer to backtrack. How can you sell me 3 gigs and 800min and then tell me I'd only be getting 2 gigs and 100min for the same price??? That is a huge difference. I am so very disappointed, I have been with vodacom for over 10 years. Your customer service agents make me never want to call your centre again ! I've spoken to 1 consultant on 135, another from upgrades department, 2 agents who called to confirm the contract and 1 lady who called me to offer me another pathetic deal. That's 5 people who keep telling me they will get back to me. In addition to this, you've added the new contract to my bill yet I don't have a phone!!!</div>

0
Replies (7)
JM
Jen M's update17 Jul 2021, 09:42
Reviewer Update
This was definitely meant to be a 1 start review, but i did not have the option to choose a rating on the mobile site. It some how ended up as a very wrong 5 stars
Vodacom
Vodacom's reply17 Jul 2021, 13:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JM
Jen M's update19 Jul 2021, 14:31
Reviewer Update
Dear Vodacom, 11 days and counting. I pay my bill on time every month yet my issue has not been resolved.
JM
Jen M's update19 Jul 2021, 14:45
Reviewer Update
You sold me the samsung a32 LTE with 3gigs and 800min for R420 a month. Upgrade confirmation received. Then you tell me your disclaimer allows you to back track on it? And give me 2 gigs and 100min instead? For the same price? How very insulting, especially after being a loyal customer for over 10 years. 2 gigs and 200min is offered at R479 on your website, R390 airtime is offered at 459. I'm still in disbelief that you don't even attempt to compensate your customers for your error, atleast within a decent range to the false deals you offered online.. instead you tell me I should settle for 30% less data and 87% less minutes than I was originally sold, at the same price. Awful
JM
Jen M's update21 Jul 2021, 21:33
Reviewer Update
13 days without a solution
JM
Jen M's update22 Jul 2021, 12:42
Reviewer Update
I will be cancelling my contract with Vodacom. I wouldn't advise anyone to purchase a contract from you, as you advertise one thing and then deliver another and use Ts &Cs to justify it.
JM
Jen M's update26 Jul 2021, 17:02
Reviewer Update
I am sick of you!!! Now you sms me to say you have invoice my order and it's on the way?! What order??. Because you specifically told me you could not honour the advertised deal