1 reviews | Active since Aug 2016
False advertising at customers expense
<div>Vodacom, I have had ENOUGH. I have been quiet and let you deal with it since the 8th of July, it's 8 days later. I upgraded my contract on the 7th, I have screengrabs of the entire process and ofcourse my upgrade confirmation email. What I ordered on the website is not the same as what I am being told I'm getting. So you basically trick customers into upgrading with amazing offers on the website and then use your wonderful disclaimer to backtrack. How can you sell me 3 gigs and 800min and then tell me I'd only be getting 2 gigs and 100min for the same price??? That is a huge difference. I am so very disappointed, I have been with vodacom for over 10 years. Your customer service agents make me never want to call your centre again ! I've spoken to 1 consultant on 135, another from upgrades department, 2 agents who called to confirm the contract and 1 lady who called me to offer me another pathetic deal. That's 5 people who keep telling me they will get back to me. In addition to this, you've added the new contract to my bill yet I don't have a phone!!!</div>
