False Advertising and very bad customer service

Good day

I ordered a double deal online with vodacom on the 3rd of November 2021. The headsets came without the free bluetooth headphones. Everytime i call i am being send from pillar to post. I spoke to Shaun Ngobeni at aftersales log nr *** and he referred me to online sales. I spoke to Fezile Ngubanie from online and she said i must sent an email to ***. Lennon Samduth responded that i have to sent him proof that phones come with bluetooth headphones which i did. He then said he logged a call and awaiting feedback. I recieved an email to say the call is closed i called and spoke to Thando Ngiba and she said someone will call me back i am still waiting. Can anyone please assist with this matter as i am frustrated at this point in time

Regards