BN
Bongani N

1 reviews | Active since Jul 2018

04 Dec 2024, 08:36

False Advertising and unfair customer treatment!

1. I recently did an upgrade to Red VIP with more data intending to get two extra SIM cards to share it with, but guess what? Vodacom closed the service but left all material telling public about it on their websites. The service is called Data Share not Family Share which they still offer.

2. Vodacom now increases contract bills mid contract and increase some benefits which also is not fair for someone who took a contract on budget. I accepted that but I cannot accept for them to take off benefits.

0
Replies (1)
Vodacom
Vodacom's reply04 Dec 2024, 10:08
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team