False advertising and shoddy service

My complaint is two-fold:<br> <br> 1) Vodacom advertises on their website in BIG lettering that if an upgrade is placed before 12pm, then delivery will take place the following day. However, an automated email confirming the order states that it will take 3-5 days. If they can update handsets on their website, then why is this misleading information not changed?!!!<br> <br> 2) I fell for this tactic of theirs and, according to this info, should have received my phone on Monday 26/1 - the day before I was due to leave for CT. I called to confirm delivery and challenge their false advertising on the site. Their senior agent called Scott eventually fielded my call and reassured me that RAM couriers and Vodacom agents would keep me informed. By this morning, NOTHING!!! I sent an email via their site - NOTHING. I called Scott this morning at 9:09 am to challenge his shoddy treatment, once again, apologies and the promise to get back to me with info and an explanation - NOTHING!!!<br> <br> After more than a decade of being a loyal customer of theirs, I am now questioning my decision to upgrade this contract, and continue being their customer (I have three contracts with Vodacom).