HN
Hendri N

1 reviews | Active since Sept 2019

24 Aug 2022, 14:16

False advertising and ******** people for their money.

After much deliberation I wanted to cancel my closing contract with Vodacom and the rep I spoke to suggested to stay with vodacom and offered me a R140.00 contract as that is what i would have taken from another service provider and after confirmation of the call being recorded and contract being consistent at that monthly price for 24 months I was happy to stay on. Nou I am paying over R300.00 pm for a contract I didn’t accept any terms or conditions which tells me Vodacom don’t have a clue as to what they are doing. Only ****s and lies. Very dissatisfied with low level of service provided, that is why I wanted to leave a BAD service provider.

0
Replies (2)
Vodacom
Vodacom's reply25 Aug 2022, 07:44
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
HN
Hendri N's update05 Sept 2022, 08:28
Reviewer Update
Thank you Vodacom for getting back to me.

I was assisted in a professional and informed manner. Clearing any and all inconsistencies.

I will monitor my account and provide further feedback to conclude the entire review.