False advertising and really bad customer service

<p>This is the worst experience of my life. I renew my contract with Vodacom Fountains Mall in Jeffreys bay.</p> <p>They told me that the microsoft office pack were included in the deal with the Lenovo laptop.</p> <p>Then when my laptop were "ready" for pick up there were no office pack. Apparantley the office pack were only available for the first 75 customers country wide and was out of stock now. I went back to the ad and ask them to show me were this were stipulated? There were none. After some time they came back to me and told me they will load the office pack for me on there account, but we are going 10 days now and i am still waiting.</p> <p>Every time they have a different excuse. I am really upset about this.</p> <p>Can i please get some help</p> <p>Thank you</p> <p>Marlene</p>