1 reviews | Active since Feb 2016
false advertising and poor after sale service
So on the 1st of February 2016 i purchased a Vodacom Tab 10 online. when i received it i played around with and checked the storage only to find out that it was not the 8gig storage as advertised. It was 4.1.4gig to be exact.<br> <br> I then contacted vodacom online, but none of the consultants could answer me as to why it was not 8gig. I then e-mailed livelink as instructed by the call center agent and they could not answer me as well. They told me to go to the vodacare store. I did that and the tech experts could not answer me...I then e-mail the livelink consultant again on the 16th of Feb 2016 and she said she would escalate it, but nobody has come back to me. <br> <br> Added to this i was billed connection fee for an online purchase and if you purchase online you are not suppose to be billed a connection fee. The billing story has been sorted, but the amount of time i had to spend thus far sorting out issues with vodacom has been frustrating!!! added to that the fact that nobody at vodacom can answer my query is beyond me...really disappointing! I've been trying to get a response from vodacom since the 5 February 2015 and still nothing!!!
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Thank you for your feedback.
We would like to apologise for any inconvenience caused.
A consultant will contact you in order to best assist you.
Kind regards
Vodacom Consumer Website Team
