False advertising and pathetic service.

Recently signed up for a contract online, it clearly stated promotional powerbank included. The quote received also showed that it includes powerbank. Received thr device via courier, no powerbank in the package. After countless "we will call you back" responses from the consultants at Vodacom, I am informed it does not include a powerbank- I need to contact Huawei SA. Huawei SA informed me it is a vodacom promotion, not a Huawei Promo and that Vodacom is responsible for the powerbank. Wich has now been almost 2 months and still no powerbank received from vodacom as they do not want to own up to their mistake and false advertising. Also signed up for insurance on the device, wich was never added to my account so if I do need to make use of my cell insurance it would be null and void as their incompetence caused that no insurance is added. And it is easy to start a "he said, she said" blame shift scenario. I have tried to resolve this issue with vodacom directly, had to send the same email over and over again. (first 2 times also receiving the wrong info where to send it to). I am disgusted in Vodacom to say the least and disappointed in the pathetic service. You sign up for a contract, insurance, and suppose to receive a powerbank- but you get a phone and sim and no added value products as signed for.

Poor Vodacom.