AT
Aarzoo T
1 reviews | Active since Sept 2017
02 Nov 2018, 16:29
False advertising and pathetic service!
Giving a 1 star is still too good! Vodacom has been falsely advertising their deals for months now. Whenever I need to purchase data I am given the option of paying full price for my first pur chase and getting 50% off on the second purchase done on the same day. I have tried this 3 times already and vodacom still charges me full price on my second purchase. I called and spoke to Abraham, Lindiwe and God knows who else at vodacom and to date this has not been resolved. Their service is pathetic and I am completely disgusted with the way this company does business!!!!
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Replies (3)
Vodacom's replyOfficial
02 Nov 2018, 19:03 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2018, 19:03
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Nov 2018, 14:54 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we were not able to make contact with you. Kindly call 082135 for any further assistance. Regards Consumer Website Team
Vodacom's reply05 Nov 2018, 14:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we were not able to make contact with you. Kindly call 082135 for any further assistance. Regards Consumer Website Team
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Aarzoo T's updateReviewer Update
05 Nov 2018, 15:05I had 2 missed calls from vodacom, I'm sure you can try harder to make contact. Also, if I was getting the assistance I needed from the call centre do you really think I would waste my time complaining on this platform!
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Aarzoo T's update05 Nov 2018, 15:05
Reviewer Update
I had 2 missed calls from vodacom, I'm sure you can try harder to make contact. Also, if I was getting the assistance I needed from the call centre do you really think I would waste my time complaining on this platform!