RS
Ricky S

1 reviews | Active since Jul 2023

14 Oct 2024, 13:17

False advertising and non-disclosure of the screen protection being of poor quality

I bought a Oppo Reno10 5G plus in Feb 24 - 4 months later the protective layer started to peel off - the Phone cost R21999 and I had a choice between the Samsung S Series and I was shown the Oppo as the latest and best and very good etc. I bought this phone case from Mimosa Mall in Bloemfontein - I went there to explain how come the protective screen starts to peel and I was told that the sales agent should have told me the this is the basic cheapest screen protector, and I was shocked given how much I spend - I am really unhappy, and this was non-disclosure and as the agent should have mentioned this before - I now consider this product not of good quality

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2024, 14:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team