CN
Cwayita N
1 reviews | Active since Jul 2011
21 Dec 2021, 14:20
False advertising and No accountability
I bought Builders vouchers in the begining of Nov when I wanted to use the vouchers Builders knew nothing about this deal and yet the terms and conditions claimed that you should be able to go in store and pay with it at the tills .The vouchers have now expired and whilst I have been calling Vodacom there has been no conctrete feedback after false advertising Vodacom has vanished with the vouchers.The call centre keeps promising to call back till to date there hasn't been any feedback 2 months later.Please never ever buy any vouchers from Vodapay because Vodacom is not taking any accountability.
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Replies (3)
Vodacom's replyOfficial
21 Dec 2021, 21:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2021, 21:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CN
Cwayita N's updateReviewer Update
08 Jan 2022, 05:01Whilst someone contacted me from Vodacom.Till todate there has not been any formal feedback as to what is happening with these vouchers purchased beginning Nov 2021 and I must say that this has been a major inconvienence by Vodacom in terms of my time spent constantly following up with Vodacom and the money spent calling them again this is bad excruciating customer service.I would never recommend anyone to buy from Vodacom
CN
Cwayita N's update08 Jan 2022, 05:01
Reviewer Update
Whilst someone contacted me from Vodacom.Till todate there has not been any formal feedback as to what is happening with these vouchers purchased beginning Nov 2021 and I must say that this has been a major inconvienence by Vodacom in terms of my time spent constantly following up with Vodacom and the money spent calling them again this is bad excruciating customer service.I would never recommend anyone to buy from Vodacom
CN
Cwayita N's updateReviewer Update
05 Jul 2022, 13:05And till today , a year later this issue has never been resolved. I never got re-imbursed for my vouchers. Nothing has taken place and they are not responding to my emails as well.So I was ****med by Vodacom basically.Please beware of Vodacom ******** people
CN
Cwayita N's update05 Jul 2022, 13:05
Reviewer Update
And till today , a year later this issue has never been resolved. I never got re-imbursed for my vouchers. Nothing has taken place and they are not responding to my emails as well.So I was ****med by Vodacom basically.Please beware of Vodacom ******** people