1 reviews | Active since Jul 2011
False advertising and misleading -Just4U
<p>Today 1 June 2016 at 11.38 I got an sms from Vodacom informing me of my data balance and offering me to "Buy a 10 GB Data bundle valid for 90 days at R 749 by dialing *124#.Offer is available today until 23:59". I followed the prompts confirming the purchase and got confirmation for:"Your Just4U 3GB over 30 days service has been activated". Immediatelly contacted Vodacom and I have a reference for it. Subsequently I received an sms signed Candice Peteren that a consultant will contact me-still nothing! Another sms was sent to me signed by the same person with Terms and conditions which dont explain to me why was I offered 1 thing to mislead me into paying and to be given completely different product?!?!?!</p> <p> </p> <p>I have been Vodacom client for over 15 years with few simultaneous contracts. I feel I have been **** to!!!!!! </p> <p> </p> <p>Please let Mrs Petersen contact me to advise me how to stop my contracts with immediate effect!!!</p> <p>PS The only reason I am rating their service is so I can post</p>
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Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Its been 23 days since I reported an issue with Vodacom's Just4U service.Subsequently I have called few times to check on the progress and was advised to wait patiently for Vodacom to contact me. To date this hasnt happend!Today I spoke to Sumza-call ref # ********** 77,beside the security check she had no clue whatsoever and therefore was useless even after I provided the original reference number from 1 June 2016 S3-GX58I-I3JA. Mrs Candice Petersen was fast to send me T&C after I published here but also never bothered to investigate and come back to me.I will not leave the matters like that since Vodacoms actions are *****,false advertising and ******ion and I have their offer to proove it.I would like to receive what I was offered and I paid for since!I work hard in order to pay for what I WANT and not what Vodacom decides to "allow"me.
Its been 23 days since I reported an issue with Vodacom's Just4U service.Subsequently I have called few times to check on the progress and was advised to wait patiently for Vodacom to contact me. To date this hasnt happend!Today I spoke to Sumza-call ref # ********** 77,beside the security check she had no clue whatsoever and therefore was useless even after I provided the original reference number from 1 June 2016 S3-GX58I-I3JA. Mrs Candice Petersen was fast to send me T&C after I published here but also never bothered to investigate and come back to me.I will not leave the matters like that since Vodacoms actions are *****,false advertising and ******ion and I have their offer to proove it.I would like to receive what I was offered and I paid for since!I work hard in order to pay for what I WANT and not what Vodacom decides to "allow"me.