JG
Justin G

1 reviews | Active since Nov 2019

09 Jan 2020, 11:49

False advertising and leaking of sensitive information

After getting back to South Africa, it is time for an upgrade, why not add a R49 Showmax to your account when you sign up for Showmax using your cellphone number, querying it for almost every month, they still can't assist me, so I go to Vodacom head offices, they still can't assist me and tell me they will get back to me, I then email them and tell them about my issue. After emailing them I get an email back from another 2 companies stating that they had received the email and asked Vodacom to please look in to the matter. I presented these emails to Vodacom and Vodacom claims it is not their fault. What concerns me is that I had emailed Vodacom my sensitive data and those emails were forwarded to other companies without my consent and refuse to fix the matter.

It has been several months now waiting for a response regarding my two matters and yet to no avail. These are some serious matters specially if sensitive data is being redirected to other companies. and false advertising.

0
Replies (2)
Vodacom
Vodacom's reply09 Jan 2020, 14:09
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JG
Justin G's update29 Jan 2020, 14:17
Reviewer Update
Good day.

I had received a call from *** and the person was talking to someone else about UPS's while on the line with me. I despise the fact that people claim that they have tried to make contact with me. and If you have however got call recordings on, you will even be able to verify that I am not lying and that Vodacom is.
Phone me and make an effort instead of calling B.S. and trying to cover your ass by telling false stories.
I am waiting on a call back... A person had phoned me prior to today 29.01.2020 stating that he would get back to me and never did.