False Advertising and ***********

Upgrade order placed on the 28 December 2018 with Vodacom online, Order was collected by RAM Couriers (K ********** ) on the 31 December 2018 from Vodacom and was dispatched for delivery on the 2 January 2019 but not delivered.

As per the tracking system the parcel was UNSUCCESSFULL DELIVERY IN Pretoria - UNAVAILABLE HOME - CONTACT NOT AVAILABLE.

After speaking to RAM Couriers call center, they informed me that they didn't have the full address (no complex information). The driver was never at the property, CCTV footage to prove, and no contact was made by the driver or the office.

What the point of completing address information on Vodacom website for the order if its not being used or all the information is not handed over to RAM Couriers for delivery.

Now I'm inconvenienced and need to sit at home waiting on parcel that might not even be delivered as per the tracking system.

I'm proceeding in lodging a complaint with the NCA and with ASA - The Advertising Standards Authority of South Africa