FA
Faiyaz A

1 reviews | Active since May 2017

10 Jun 2020, 19:45

False advertising and deducting money after contract cancelled

Vodacom rewards called me offering a a contract that they said was a data contract and that I didnt have to use the sim but i could transfer the data to 5 different vodacom numbers. I signed up for this reason. I had them use my old prepaid vodacom number for this. Wen the contract arrived i called vodacom immediately to find out about activation. They then told me i could not transfer data to 5 numbers and that there was no such contract. I was immediately transferred to vodacoms rewards where they confirmed it was a mistake and that they would cancel the contract. I checked the sim the next day and it was not canceled as the data was loaded. I then contacted vodacom who said it was cancelled and my number was back to prepaid. Today i got billed for this contract that was cancelled. I did not want this contract. You falsely advertised this to me. You deducted money off my account which i know i will not get back. I am sending an email to your ceo in the morning. You are a disgusting service provider conning people into taking contracts.

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Replies (2)
Vodacom
Vodacom's reply11 Jun 2020, 07:45
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply11 Jun 2020, 10:07
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and resolved your query.

Regards,

Vodacom Consumer Website Team