1 reviews | Active since Sept 2015
False advertising and deceit
Entrance to Clear water store yesterday, a consultant introduced me to the Huawei phone - selling the incredible professional photo capabilities of the phone, amongst other things. I advised that I would see what was available for upgrade. When I reached the consultant, he advised that my available package was no longer available and would have to be upgraded to a Red advantage. I asked questions re the Huawei and other available phones including the IPhone - and was told it was a 16gig and he wouldn't recommend it . He reiterated camera capabilities of the Huawei, failing to mention (which I found out after the fact), that the note and the S6 Samsung were also available in said package. So upon the consultant's advice - I took the Huawei. Needless to say - the camera capability is WORSE than my S4 - and nothing as they marketed it to be. I now have a phone that I am unhappy with, and NO recourse. Store manager says that the consultant stated that I walked straight up to the counter and insisted on purchasing this specific phone. Which is a blatant lie. Out of box failure with no guarantees is apparently the only option. Canceling the contract also not an option.
Thank you for your time and effort informing us of your concerns.
Please note a consultant will contact you in due course to assist you.
King regards
Consumer Website Team
Thank you for your time and effort informing us of your concerns.
Please note a consultant will contact you in due course to assist you.
King regards
Consumer Website Team
