PV
POVESH V.
1 reviews | Active since Jul 2012
29 Nov 2018, 06:30
False advertising and breach of contract
The advertised tab S4 is false advertising. I ordered one and received a 4GB when the ad online has 6GB and no voucher for the R3046. My husband contacted Vodacom and was told to deal with ********** and this was the response "Kindly be advised Vodacom does not source the memory card its a product from Samsung please contact them."
The contract we have is with vodacom and the false advertising is on the vodacom website so stop referring us to others and rectify yourself.
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Replies (3)
Vodacom's replyOfficial
29 Nov 2018, 07:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Nov 2018, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PV
POVESH V.'s updateReviewer Update
04 Dec 2018, 14:15I got a call on 4/12/2018 for more clarification on the matter but still no resolution. Waiting for feedback from Vodacom.
PV
POVESH V.'s update04 Dec 2018, 14:15
Reviewer Update
I got a call on 4/12/2018 for more clarification on the matter but still no resolution. Waiting for feedback from Vodacom.
PV
POVESH V.'s updateReviewer Update
22 Dec 2018, 07:01The result was that a rude vodacom employee called and said there was a misprint on the website. No R3046 voucher and they have a disclaimer on the web so they don't have to give me the full value. I got a R300 Sorbert voucher.
The device was sill incorrerctly adverstised even on the day of the call it had the 6GB RAM.
I was offered an opportunity to return the device and receive back the payments for the device.
Everyone should be extremely careful when ordering from the Vodacom online store, their products advertised are highly embellished .
PV
POVESH V.'s update22 Dec 2018, 07:01
Reviewer Update
The result was that a rude vodacom employee called and said there was a misprint on the website. No R3046 voucher and they have a disclaimer on the web so they don't have to give me the full value. I got a R300 Sorbert voucher.
The device was sill incorrerctly adverstised even on the day of the call it had the 6GB RAM.
I was offered an opportunity to return the device and receive back the payments for the device.
Everyone should be extremely careful when ordering from the Vodacom online store, their products advertised are highly embellished .