AN
Azola N

1 reviews | Active since May 2011

06 Aug 2020, 10:30

FALSE ADVERTISING AND BEING BILLED FOR INACTIVE FIBRE SERVICE!!!

VODACOM SERVICE IS PATHETIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I REGRET WASTING MY VALUABLE RESOURCES FOR THIS NETWOR****! IF NO ONE IS WILLING TO ATTEND TO THE THOUSAND CALLS AND EMAILS I SENT, FETCH YOUR ROUTER, DISCONNECT THE SERVICE, CLOSE THE ACCOUNT AND I CAN OFFICIALLY BE DONE WITH THIS WASTE OF A COMPANY!!!!!!!!!!!!!!!!!!!!!

IT IS ABSOLUTELY RIDICULOUS THAT I MUST SPEND HOURS ON END OF MY AIRTIME, TIME AND ENERGY EXPLAINING MYSELF TO A THOUSAND CONSULTANTS WHO NEVER KNOW HOW TO RESOLVE OR DIRECT MY QUERY TO THE RELEVANT DEPARTMENT OR PERSON WHO CAN ACT DECISIVELY AND GET THIS MATTER RESOLVED. AND WHEN THE CALL DROPS, NO ONE EVER BOTHERS TO RETURN MY CALL AFTER WASTING 30 MINUTES AND BEYOND FROM MY PHONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I AM DISTUSGTED BY THE ABSENCE SERVICE AND LACK OF PROFESSIONALISM BY YOUR CONSULTANTS!!!!!!!!!!!!!!!!!!!! GET YOUR ROUTER..............I AM DONE! Service request SR***

0
Replies (1)
Vodacom
Vodacom's reply06 Aug 2020, 11:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team