1 reviews | Active since Aug 2017

10 Aug 2017, 12:10

FALSE ADVERTISING AND BAD SERVICE!!!

<p>I wrote a review on 11 July 2017 titled: https://www.hellopeter.com/vodacom/reviews/false-advertising-and-bad-service-7- ********** . </p> <p>I also left the following comment and i am not getting any response from Vodacom:</p> <p>Just as i thought, Vodacom charged met close to R500 again on my monthly contract after after my last conversation with Denise Sokanie who promised it will be sorted this month to the agreed R299.</p> <p>WHAT AM I TO DO VODACOM????</p> <p>CAN YOU PLEASE CANCEL MY CONTRACT AND COME AND COLLECT YOUR CELLPHONE BECAUSE I AM BEYOND FEDUP WITH YOU BAD SERVICE!!!!!</p> <p>I AM ADHERING TO MY CONTRACTUAL AGREEMENT BY EVEN PAYING MORE THAN THE AGREED R299.</p> <p>LERATO FROM YOUR CALL CENTRE JUST CASUALLY ADVISED ME THIS MORNING THAT THE AMOUNT WAS GOING TO BE R473 AGAIN THIS MONTH AFTER DENISE ADVISED ME THE PAYMENT OF 25 JULY 2017 WAS GOING TO BE THE LAST PAYMENT OF R473 AND THE PAYMENTS THEREAFTER WILL BE THE R299 AS AGREED!!!!</p> <p>CAN SOMEONE FROM MANAGEMENT PHONE ME TO HAVE THIS SORTED OUT AND ONCE AGAIN I WILL KEEP ON SHARING THIS POST ON SOCIAL MEDIA UNTIL I GET A RESPONSE.</p> <p>THIS IS ********* PRACTICE VODACOM AND I REALLY DON'T WANT TO BE A PART OF THIS!! I HAVE TO WASTE TIME EVERY MONTH TO SIT ON YOUR LINES FIGHTING WITH YOUR *********** STAFF AND HOPE THE INFORMATION PROVIDED TO ME IS CORRECT AND I AM DONE DOING IT!!!</p>

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Replies (2)
Vodacom
Vodacom's reply10 Aug 2017, 13:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Aug 2017, 09:57
Official

Dear Jonathan Goliath,

Thank you for your patience.

I've responded to you via email with feedback.

I do apologise for the inconvenience caused.

Regards,

UW