FALSE ADVERTISING AND BAD SERVICE!!!

<p>Good day Vodacom,</p> <p> </p> <p>Right now I am very unhappy customer and if I wasn’t the respectable person that I am I would have used different wording.</p> <p> </p> <p>I phoned one of your Consultants this morning about a bill that was much more than what I expected.</p> <p> </p> <p>First of all, how do you charge someone for upgrading their contract 3 months in advance when YOU invite people to upgrade their contract. I am currently paying for two handsets till the end of this month and I am sorry to say when I was with Cell C they allowed me to upgrade my contract and continue billing me until the last 24 months run out.</p> <p> </p> <p>They would also provide me with promotional data (which you have provided me with 5GIG data for 3 months in this case) until the contract runs out. So right now I am sitting with a bill of almost R500 which I did not budget for!!</p> <p> </p> <p>Secondly, you advertised this package that I upgraded to, on your website as R299pm (Vat inclusive) and when the consultant that I spoke to worked out my bill it came down to the following: R192.10 for the package and R152.63 for headset instalment which is R344.73 (Vat exclusive)</p> <p> </p> <p>This means I am going to pay close to R400 for this package. To you this might be a R100 to be as the consumer (Who has rights) it is immoral and unfair practice. It is the principle that I am concerned about and as a consumer it is unfair towards me.</p> <p> </p> <p>If I knew that I was going to pay this much then I could have taken a different phone that was going to match what I can afford.</p> <p> </p> <p>To put the cherry on top of this excuse of customer service, I was informed by the last agent that I need to pay Vodacom a fee to see the caller ID of all my incoming calls. This is the first as with my last handset (that I am still paying for) I was never asked for this fee and could see the caller ID’s of all my incoming calls. How shameful is this!!! And why are you the only Network doing this???</p> <p> </p> <p>I have to say that I was very skeptical when Vodacom sent me an SMS end of April to upgrade my contract. I initially took out a contract at Autopage who moved over our contracts to Vodacom when they closed down.</p> <p> </p> <p>I should have trusted my gut feeling and cancelled this contract and taken one out through Telkom Mobile or CellC. Since the upgrade of this contract I have had issues. Firstly you disconnected my line and I had to phone you to have it reconnected and ask for my data back. Last month you billed for data I never received and I had to phone you to get this date. This month it is the issue with this bill.</p> <p> </p> <p>The agent I spoke to Khanyesile Mashishi provided me with a Service request number: 1/ ********** ********** and informed me that I will need to wait 7 working days for my query to be resolved. I am not prepared to wait 7 working days!!!</p> <p> </p> <p>So for the next 7 working days I will name and shame Vodacom on social media for the poor service until I get a response.</p> <p> </p> <p>My contact number is ********** </p>