false advertising and airtime gone

Hi. It is the 1st of Feb at 18:00 and the new airtime for the month not loaded yet? Only got a message this morning at 8 am to say my data is finished, which is when I woke up, but this is the 1st of the month and there is no airtime loaded, yet I paid. Then I went to buy your special of 2 GB data and it says x2 but I did not receive the x2. This is false advertising. Come on vodacom, what is going on? And PLEASE dont phone me, I am in a spot with now reception and only every few hours I go to area with reception, so respond via email please.