MD
Mandy D

1 reviews | Active since Nov 2012

14 Feb 2026, 10:54

False advertising

If you have a special on the Vodacom app, is it not false advertising if I cannot purchase what is shown due to the contract I have? I fount a special under red hot deal and selected it. After a lot of struggling with the app, I finally managed to add the recurring data bundle at a discount of 80% to my monthly bill but it shows nowhere. Upon calling customer care and them checking my account, I was then informed that I am not allowed to add recurring bundles to my account even though I had this before they migrated my contract due to changes Vodacom was making on the package I had. Surely these specials should not show on the app if I am not liable to purchase them or add them to my monthly bill! Why give these options if they not available? If only there was another service provider to use in this country that didn’t give issues! Been a customer for over 20 years but Vodacom doesn’t care as long as they making money

0
Replies (2)
Vodacom
Vodacom's reply14 Feb 2026, 12:12
Official
Dear Customer, 

Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. 


Vodacom will not contact you via WhatsApp to request your personal details 


Regards, 
Vodacom Consumer Website Team
MD
Mandy D's update18 Feb 2026, 20:19
Reviewer Update
Thank you to the consultant that contacted me and sorted everything out! I don’t know why I have to complain on here before getting proper assistance but I guess it is what it is