False advertising

Your 250.0 MB bundle has been provisioned and will be valid until 2021-11-10 at 23:59:59. The above message from Vodacom is sent to customers each time they recharge with Today. But unfortunately you don't get the 250mb. I cannot contact Vodacom customer care, you need to talk to a robot. This is very misleading, especially for people who don't have money It is so unfair! I cannot even contact Vodacom customer care to get a ref number I haveve to speak to a robot! please