MJ
Mine J

1 reviews | Active since Dec 2019

14 Dec 2019, 13:20

False Advertising

Tuesday 10 Dec 2019, I contacted Vodacom Flamwood in Klerksdorp telephonically to gain more information about a certain cellular mobile. One of the questions I asked, was how much the cellular mobile is sold at. This price was confirmed once telephonically and twice in store on different occasions. When I wanted to pay for the phone, the amount was much more than the amount communicated to me. When I requested to speak to the manager, he could not understand why the price was what has been communicated to me. He then called the area manager who admitted it was a discrepancy from their side carried over to their sales reps. Yet, he refused point blank to sell the cellular phone at the price which was communicated to me in an impolite and unhelpful manner.

0
Replies (2)
Vodacom
Vodacom's reply15 Dec 2019, 11:33
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MJ
Mine J's update12 Jan 2020, 10:58
Reviewer Update
We are almost half way through the first month of a NEW year and I have still have still not received a response . It seems to be a trend that Vodacom is making promises that they cannot live up to?

I am highly disappointed in the lack of customer care and atrocious service.