ER
Erika R
1 reviews | Active since May 2018
16 Mar 2023, 21:45
False advertising
Vodacom advertised deals on data in January 2023. I signed up for an uncapped home internet data contract which turned out to be a top up contract after little more than a month. Clearly Vodacom is "entitled" to change contracts one-sidedly without the customer's consent.
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Vodacom's replyOfficial
17 Mar 2023, 08:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Mar 2023, 08:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team