FALSE ADVERTISING!!!!!

I took out a contract with Vodacom the terms and conditions were given to me the contract has now been taken back and the deals that I app**** for is no longer valid/available and no one wants to own up as the problem came from their side. I asked the consultant to assist with a contract of which he did on the first sales call I advised the consultant that I only have my ****en identity document with me and that I do not have my married surname Id with me he said to me that I can proceed. He than came back to me on the 31st December requesting my marriage certificate as my Surname I now pulling through on my married surname Fourie within 24 hours my marriage certificate was sent the consultant than advised that it would take 1 - 3 hours for their acquisitions department to upload the documentation of which I had to phone in every time to find out how far they are with the documentation. The consultant was confused and requested for my personal information again (which is my ID number) to my understanding it was just my surname to be updated and even that was not even done I called in again the consultant said to me the deal does not exist anymore he needs to run another credit check which I feel was a waste of my time as I have spent more than 9 hours or even more phoning back and forth for a simple query that could've been dealt with in a professional and efficient manner and now my credit score is messed up because of Vodacom. I asked the supervisor Angel what their contingency plan is, she advised they have never had such a complaint before? THIS IS RIDICULOUS.

I tried sorting out this query with Kagiso and Kelly but nothing is happening. VODACOM I AM DISGUSTED IN YOUR SERVICE.

You can gladly keep your deal, i will definitely take my business somewhere else. I need you to cancel my application and fix my credit score and send me proof thereof URGENTLY.

I await your urgent response to the matter.

Leanette Fourie ***