1 reviews | Active since Feb 2017
False advertising
<p>On the vodacom facebook page they advertise that if you buy data through the "my vodacom app" that you will get double your data for the amount that you bought. I bought data on the 13th of february 2017 through the app, Today the 16th of february 2017, 72 hours hours later, I still didnt receive the free "double your data" like advertised. I see this in a light of false advertising, because the want people to buy more data and then they dont give anything back to the user as promised. It has been 2 days that I have asked them about it on there facebook page, but my post is getting ignored, as I see that people after my posts still get answered.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As discussed, the matter has been Resolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As discussed, the matter has been Resolved.