LM
Languta M

1 reviews | Active since Jul 2010

04 Jan 2017, 09:44

false advertising!

<p style="color: #555555;">I bought a vodacom tablet, as part of the deal I was supposed to receive free R300 airtime.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">On 25 December I called called vodacom to enquire about the airtime as I hadn't received it.the agent I spoke to said I have to buy R29 airtime and wait two days to receive the airtime.I did that. Two days later still no airtime.</p> <p style="color: #555555;">I called vodacom again, they said I should SMS the word new to 31118 and wait another two days. Two days later still no airtime. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">On my third call, the agent I spoke to said they would log a service request with their technical department. I received an SMS saying they would call or SMS me in 48 hours. </p> <p style="color: #555555;">48 hours I still received no feedback. I called again.spoke to a manager named Desmond. He promised to call me back. Still no call from him.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Basically vodacom keeps changing their stories and I still haven't received my airtime!</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2017, 10:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,