EW
Ettienne W
1 reviews | Active since May 2018
05 Mar 2022, 18:30
False advertising
I thought of going over to Vodacom and searched for online deals at Vodacom. I saw this deal online for an IPhone 7 with 2gb data 300min and 150sms for R200 and placed my order (luckily I took a screenshot) they send me a confirmation email and said that they will contact me within the next 24 hours. When they didnt phone I phoned them to confirm my order, then they said that deal was a mistake. Now I call it false advertising and I am very unhappy with the service! Bunch of ******! They advertise one thing but want to give you something completly different!
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Replies (2)
Vodacom's replyOfficial
06 Mar 2022, 15:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Mar 2022, 15:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EW
Ettienne W's updateReviewer Update
08 Mar 2022, 12:31Once again unhappy with your service. According to Vodacom they made a mistake on an online deal, now they dont want to give me that deal which I app**** for because it was a mistake!! Bad customers service and false advertising! People read the deals and make sure you get what you apply for!!
EW
Ettienne W's update08 Mar 2022, 12:31
Reviewer Update
Once again unhappy with your service. According to Vodacom they made a mistake on an online deal, now they dont want to give me that deal which I app**** for because it was a mistake!! Bad customers service and false advertising! People read the deals and make sure you get what you apply for!!