1 reviews | Active since Nov 2013
False Advertising
<p>I opened a WIFI contract for the Vodafone R207 router in the November brochure on 25 Novembber 2016 that is advertised as 4GB for R129 over 24 months. When i registrerd my account online i noticed the account shows that its a 2GB contract over 24 months. I then called the call centre they could not pick up my contract and referred me to the store. I went to the JHB CBD Store where i signed up for this contact and was only told then that the contract is 2GB Anytime & 2GB Night time. This was not made clear to me and in your booklet the contract clearly states "WAS 2GB NOW 4GB" for R129. I requested to have the contract cancelled immidiately gave the store all documents & the device back as it had not been used at all, it was opened in the store not by me but bby the sales consultant. I also requested to have the money back that i paid for the connection fee and was told to return to the shop on Monday the 28th of Novemebr. When i returned to the shop on the 29th November i was then told that Vodacom says that they will not cancell the contract as i had sighned for it. I asked the sales consultant why not? I am still within the 5 Day cooling off period according to the NATIONAL CREDIT ACT and the device is untouched and returned within 2 hours of signing the contract. VODACOM I WANNT THIS CONTRACT CANCELLED IMMEDIATELY BECAUSE I WAS *****ED INTO THIS CONTRACT, NOT WHAT I WANTED.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I still have not received any feedback, can someone please sort out this mess.
I still have not received any feedback, can someone please sort out this mess.
