SR
Samantha R

1 reviews | Active since Jul 2011

20 Oct 2016, 10:49

FALSE ADVERTISING

<p>I got an sms from Vodacom last night saying that if I SMS APP to 31118 I will get 100MB to download the My Vodacom App. It also said that I would get another 1GB of data FREE once I use the app. So I downloaded the app which ended up taking my own data as it seems I did not receive the 100MB. I have used the App and I still haven't got my 1GB of free data. I must admit that the App is complete ******* as it freezes and nothing seems to work?!</p> <p> </p> <p>Why send me SMS's like these and make me waste my time and Data on **** promises?</p> <p> </p> <p>Is this a fat joke or am I going to get my data?</p>

0
Replies (2)
Vodacom
Vodacom's reply20 Oct 2016, 13:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

SR
Samantha R's update25 Oct 2016, 08:52
Reviewer Update

I have yet to hear from a consultant??!!!