False advertising

<p>I recently upgraded and chose the Samaung J1 mini and tablet special for R179.00/m at the Constantia Village Vodacom. This was approved by the salesperson Owen on the 25/09/16. I was told I could collect on yesterday, 27/09/16. When I went to collect, I was told that the package special is only available to new clients - this is not what Owen told me when I requested this deal. I have since received the phone and on day 2 of having it the camera is not working! Owen said to me upon collection that should there be any issues within 7 days I can return the phone and obtain a replacement. I phoned the store this morning and the manager Jonathan said that the phone will need to go away for repairs. This is unacceptable, I am not paying for a refurbished phone and I am not willing to be without a phone for an indefinite period due to no fault on my part! I received a faulty phone and find it completely shocking that Vodacom expects the customer to wait on a new phone/accept a refurbished one. The phone should be replaced immediately!! I have already been mislead with the false advertising of the tablet deal and am now sitting without a phone. This is incredibly unprofessional and isn't the type of service one expects being a long standing customer. Please escalate this as a matter of urgency.</p>