Bh
Bradley hall-reace

1 reviews | Active since Nov 2016

13 Jul 2023, 17:27

False advertising

Vodacom was advertising on TV you can add on Apple watch, Apple speaker or Apple pods for R89 per month for 36 months. This was advertised Sunday. Monday I phoned about 15 different Vodacom Shops and even Vodacom head office and no one new about this. This is ridiculous. Head office is blaming the retail shops and the shops say I need to call head office. How can vodacom advertise and can't keep to there paid TV broadcast. This is utter poor service. I wanted this for my son and now to tell him that's is bull. I cannot promote vodacom to anyone if they lie to there own clients. I have sent 2 emails and still no response. I need answers for this.

0
Replies (3)
Vodacom
Vodacom's reply14 Jul 2023, 07:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply14 Jul 2023, 07:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Bh
Bradley hall-reace's update25 Jul 2023, 20:34
Reviewer Update
Still not satisfied and has not been sorted out