TM
Thembi M

1 reviews | Active since Aug 2016

09 Sept 2016, 15:32

False Advertising

<p>I upgraded my phone in August, the deal I chose (s7 edge) came with 10g promotional data and a tablet. To date I haven’t received the data I get told the service request is in progress and that the only thing they can do is send an email to the back office to allocate the data</p> <p> </p> <p>It’s been over a month now, still no data. They claim they are still investigating, which I don’t get why because this data was part of the adverti*****t, why do false advertising, really disappointed by the service I’m getting</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply10 Sept 2016, 07:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,