SJ
Shenaaz J

1 reviews | Active since Dec 2024

31 Dec 2024, 20:22

False advertising

Good day.

Sadly on the 11th December 2024 I seen a vodacom adverti*****t online. I clicked on pls call me back. I received a call from a vodacom sales lady.. she agreed I could get the deal and assisted me to do an upgrade. As she concluded the order she mentioned 650mb + 650 mb on the honor 200 lite deal and I corrected her saying the online adverti*****t stated 650gb + 650 gb. She stated that unfortunately that was an online print error. I told her I understand in condition she gets someone to correct the online adverti*****t. Days later I noticed the adverti*****t hasn't been removed or corrected so I made several attempts to calling and emailing vodacom. Everyone appologised that it was an error. I kept begging for the adverti*****t to be removed onlineas it was false advertising. Today being the 31st December 2024. The adverti*****t is still online, not corrected. I think that's clear false advertising. And I should be entitled to the offer as it is still being advertised. I can understand human error but it's not fair after I made so many people aware at vodacom of the error no body bothered to correct it.

Please find the online link

https://vodacom.pubhub.studio/shareable/vodacom.pubhub.studio/december-24/cover Noticed since 11 december-24.

I don't think its appropriate the way vodacom handled the situation and I think it was pure false advertising because if it was an error it would have been corrected.

0
Replies (2)
Vodacom
Vodacom's reply02 Jan 2025, 08:13
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
SJ
Shenaaz J's update07 Jan 2025, 13:33
Reviewer Update
Good day.

Feedback regarding vodacom false advertising.

Someone had called me from the vodacom consumer website team. Said she would have to look into the situation and call me back. But I haven't got any positive feedback as yet.
The false advertising was available till the 6th January so the new online adverti*****t has been updated due to new sales.

I still await and look forward to vodacom giving me positive feedback regarding the upgrade.