False Advertising

<p>Hi</p> <p>I want to complain about Vodacom's false advertising they do on their adds. I went for an upgrade and took the deal they have for R589 pm on a Samsung S7, with a tablet and power bank,according to them all the colours except for the Pink comes with a powerbank, when they checked the S7 Edge that is R100 more pm the Pink came with the tablet and powerbank. It was said to me that the deal might have been loaded wrong but there is nothing they can do. when they refer me to the T&C it came out that you need to take either a Smart package or Red. i took the Smart. when i queried it the sales consultant that helped me ran between me and the branch manager that sat in her office not doing any effort to come and see me, the manager send messages between the consultant and myself? i am in the retail enviroment, isn't customer service a priority? sitting in your office and putting your staff under pressure that is just bad management. if one of my managers treat a customer like this and i am informed there will be hell to pay!</p> <p>i want to compliment Refiloe on her service, she was stressed on my behalf when she saw the deal is not correct, when i left she actually asked me if i am happy, when i paid at the tills one of the staff heard me speaking about the manager doing nothing and the respond from the staff member was "that is classic Yvette".</p> <p>this is not the only time i upgraded and had an issue, the past December I upgraded another number of mine, with this upgrade it was said with the Sony Z5 you get either a wireless speaker or headphones or a powerbank, once again I did not receive anything?</p> <p>can't vodacom run or execute a promotion properly?</p> <p>my question is what can vodacom do to correct this? this is not once but twice i went through this scenario in less than 12 months! do i report them to the CPA counsel? do i now need to give all my info and wait for them to investigate? i have the add with me. do i now need to drive back to the branch and get this corrected even though i pointed out it is wrong? my car does not run on data or airtime.</p> <p> </p> <p>vodacom better step up. i have 3 contracts, my wife 2. you will lose me as a customer and the word will spread about my experience.</p> <p> </p> <p>regards</p> <p> </p> <p>Pikkie Du Toit</p>