BP
Braydom P

1 reviews | Active since Nov 2022

18 Jun 2025, 18:41

False advertising

Good afternoon

I'm a very disappointed customer. I purchased the honor x9c from your vodacom shop In Durban Chatsworth.the phone was advertised as the first UNBREAKABLE Ai phone, the consultant evened banged the table with the phone to prove to me that it is unbreakable and it is because of this reason I didn't buy a cover or screen protect. Yesterday not even a month after purchasing the phone it fell and the screen shattered, is this not false advertising as your adverti*****t clears states unbreakable phone? Now I'm not getting any assistance from vodacom or honor. This is very disappointing as I've been a customer for more than 15 years. Some feedback would be appreciated

Regards Braydon Perumal ***

0
Replies (1)
Vodacom
Vodacom's reply19 Jun 2025, 08:02
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details.

Regards, 
 
Vodacom Consumer Website Team